Following the successful completion of pilot tests with a leading tanker operator, Inert Gas specialists, Maritime Protection, a brand of global Survival Technology solutions provider, Survitec, has launched a new remote support service for its range of Inert Gas(IG) systems.
Remote support gives IG system operators faster access to inert gas expertise to help avoid system failures and keep systems running efficiently. Specialist IG engineers can access the system remotely to support system tuning, diagnose faults and organise solutions without the expense and delay of travelling out to ship, optimising system performance and reducing operational costs.
Officially launching at Nor-shipping in Oslo, 6th-9th June, Remote Support, an IG monitoring, diagnostics and control service, follows the successful completion of pilot tests aboard a 40,000dwt product tanker.
The need for a remote support solution became evident during the Covid pandemic when travel restrictions limited traffic on and off ships, making it difficult and, in some instances, impossible for service engineers to board vessels to diagnose and repair faults in situ. A leading European-based tanker operator and long-standing Maritime Protection customer assisted in developing the solution, which is now in operation aboard 32 product tankers.
Crew members contact the inert gas specialists at Maritime Protection, who can then access the IG system, diagnose problems, and support the crew in fine-tuning the system for optimum performance. If there is a breakdown or a scenario that does require a physical presence, the shore-based technicians can pinpoint the problem and identify and supply the necessary spare parts beforehand, reducing the time spent onboard and ensuring the fault can be repaired in one trip.
Remote Support utilises a secure VPN(Virtual Private Network) gateway designed to be quickly and easily installed without any system wiring or modifications. This is compatible with all Maritime Protection IG and nitrogen systems. And, for additional security, a “key” switch is included to enable or disable remote support and internet access quickly. This also doubles up as a firewall.

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